Stakeholder Engagement

To enhance the quality of our work and its relevance to those most affected by ED overcrowding, we held 3 multistakeholder dialogue sessions with patients, families, community members, ED staff, and ED trainees.

The purpose of these dialogue sessions was to:

• understand and discuss our interim findings
• hear perspectives about local context and implementation issues
• identify and discuss essential concerns for patients, families, ED staff, and trainees.

Key Messages

The perspectives and feedback from a range of stakeholders who participated in our 3 multistakeholder dialogue sessions were as follows:

• ED overcrowding is a symptom of a wider health care system dysfunction; namely:
  • a limited number of long-term care beds in the community
  • a limited amount of health care resources in the community .
• Solutions to ED overcrowding should:
  • address accountability and promote integration across health care systems
  • be driven by the specific needs of the population
  • leverage technologies and data.