Accessibility

Statement of Commitment

We are a pan-Canadian, not-for-profit organization responsible for providing health care decision-makers with evidence, advice, and recommendations on the assessment, adoption, and management of health care technologies, including drugs, medical devices, and other clinical interventions.

It is our privilege to play a role in informing policy decisions and influencing the delivery of evidence-informed health care. And, as such, it is essential for us to continue removing barriers to accessibility so that all people have equal access to find, use, participate in, and benefit from our products, services, and events.

This updated multi-year plan outlines the actions we are taking to meet our requirements under the Accessibility for Ontarians with Disabilities Act. These include modernizing our accessibility policies, carefully examining our office environment and events — both in-person and virtual — and enhancing how we support our employees, future employees, users of our programs and services, patients, and members of the public.

We are committed to treating people with disabilities in a way that respects their dignity and independence, creating a transparent process for requesting accommodations, and integrating a robust feedback process to support continuous improvement. This document will serve as a valuable roadmap on that journey.

Our plan has been reviewed and approved by our Executive Team and we welcome comments and feedback from all our stakeholders.

Suzanne McGurn
President and CEO
Canada's Drug Agency

To view our multi-year accessibility plan, click here.

To request a copy of our policies or to provide feedback on how we provide products and services to customers with disabilities, please contact us through our feedback page, by telephone at 613-226-2553, or by writing to us at:

Customers can expect to receive an acknowledgement within five (5) business days from the date of receipt. Response time to the feedback will depend on the nature of the issue, but will not exceed 15 business days, unless there are extenuating circumstances involved.

Requests for information in an accessible format

Upon request, we will provide documents in an accessible PDF format. To request an accessible PDF, please complete our online form.